Jack Samatov
Relentless Software Solutions LLC
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by IAHSP®
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ש. תודה שהקדשת מזמנך לשבת איתנו כדי לשתף את הסיפור שלך עם הקוראים שלנו. האם אתה יכול להתחיל בשיתוף קצת עליך ועל החברה שלך?
Thanks for having me. My name is Jack Samatov. I am the CEO and founder of a software services company called Relentless Software Solutions, which specializes in rental software integrations. My career path has gone from software engineer to inventor and to entrepreneur. All of my work, inventions, and businesses focused on innovative software products. We combined our decades of experience in the inventory rental market to create a new rental eCommerce platform called EasyRentals that allows launching a rental eCommerce storefront and start renting unused inventory in a day.
ש. לכל אחד יש סיפור על איך הם התחילו, מה הייתה ההשראה או הזרז להקמת העסק שלך?
In 2005, my brother and I established the first US software development company outsourcing to Uzbekistan. In 18 years, it is now the largest, most successful, and only globally focused software development outsourcer in Uzbekistan. A conglomerate of 12 companies grew around this core business, and Relentless Software Solutions is a US-based service provider focused on the rental market and have spent many years building customizations and integrations for third-party software as well as our own rental platform, EasyRentals
ש. אילו שירותים אתה מציע? ולמה בחרת להציע את השירותים המסוימים האלה?
We offer a broad range of software development and management services but are focused on rental software integrations because there is no one else in terms of your audience. Our relevant service is EasyRentals for Stagers which is a mechanism for stagers to rent out idle furniture inventory and browse the inventory of other stagers or external vendors when they need to rent a specific piece of furniture for one specific project.
ש. האם היה לך פעם פרויקט או לקוח, שבו הכל השתבש או שהפרויקט היה מאתגר? האם תוכל לשתף על הזמן הזה, ואיך מצאת פתרון, או התגברת על האתגר?
Have you ever heard of a software development project that did NOT have challenges? The challenge is not the technology, the technology works, and computers do exactly what we tell them to…The problem is always a function of communication. Sometimes it is the communication between humans and machines in terms of either the user interface or errors in coding, but more often, the problem is human-to-human communication of the product vision or the product vision changing over time. This is why we developed a rental business in a box that avoids all those communications pitfalls. The storefront is templated so the user can just upload their product data.
מותגים שכל שחקן ביתי צריך להכיר
ש. לנהל עסק זה לא תמיד קל. מה למדת על עצמך ועל העסק שלך מאז השקת החברה שלך?
I called the business Relentless because that is a quality I highly value in myself, others, and my business. I have come through lots of challenges and adversity in my life by simply being relentless in my efforts…and that approach resonates with me and works well for me…but what I have learned through running the business is that flexibility, agility, and adaptability are just as important as relentlessness and that people who think differently than I do can and must make critical contributions to our success.
ש. לכולנו היה עובד או לקוח שהופך את מה שאנחנו עושים לשווה הכל. האם תוכל לשתף אותנו בסיפור על עובד, ספק או לקוח שבאמת השפיע עליך ונגע ללבך?
One of my longtime clients told my market research company that they would not switch teams even if we failed the project because they love us. I never thought that such a customer retention method existed until I heard that recording.
ש. אם היית יכול לחזור אחורה בזמן ולתת לעצמך עצות כיצד לנהל או להצמיח את העסק שלך, איזו עצה היית נותן לעצמך?
I would have told myself not to doubt and follow my intuition.
ש. אם לקוח פוטנציאלי היה קורא את המאמר הזה עכשיו, מה היית אומר לו עליך, על הצוות שלך או על העסק שלך שישכנע אותם לבחור בחברה שלך?
We are relentless. We don’t give up until the job is done and done well. We have over 200 developers experienced in rental eCommerce and inventory management software, and we understand how to apply technology to enhance customer and employee experience by bringing efficiency and automation to any equipment rental business.
ש. מהי עובדה אחת עליך או על העסק שלך שרוב האנשים אולי לא יודעים?
I am a yellow belt in Kung Fu.
ש. לאן אתה רואה את העסק שלך הולך ב-5 או 10 השנים הבאות?
Bringing machine learning, large language model AI, and all sorts of other new technologies into our solutions, but the objective won’t change. We apply technology to improve rental businesses for customers, operators, and the environment.
ש. היה כל כך נהדר לשבת איתך כדי ללמוד עוד עליך ועל החברה שלך. איך אנשים יכולים לגלות יותר עליך ועל העסק שלך?
Our website is relentless.agency, and my email is jack@relentless.agency
ש. תודה רבה על שיתוף הסיפור שלך עם מאמרי IASHP!
Thank you for this opportunity.
