Jack Samatov
Relentless Software Solutions LLC
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by IAHSP®
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D. Grazie per aver dedicato del tempo a sederci con noi per condividere la tua storia con i nostri lettori. Puoi iniziare condividendo qualcosa su di te e sulla tua azienda?
Thanks for having me. My name is Jack Samatov. I am the CEO and founder of a software services company called Relentless Software Solutions, which specializes in rental software integrations. My career path has gone from software engineer to inventor and to entrepreneur. All of my work, inventions, and businesses focused on innovative software products. We combined our decades of experience in the inventory rental market to create a new rental eCommerce platform called EasyRentals that allows launching a rental eCommerce storefront and start renting unused inventory in a day.
D. Tutti hanno una storia su come hanno iniziato, qual è stata l'ispirazione o il catalizzatore per l'avvio della tua attività?
In 2005, my brother and I established the first US software development company outsourcing to Uzbekistan. In 18 years, it is now the largest, most successful, and only globally focused software development outsourcer in Uzbekistan. A conglomerate of 12 companies grew around this core business, and Relentless Software Solutions is a US-based service provider focused on the rental market and have spent many years building customizations and integrations for third-party software as well as our own rental platform, EasyRentals
D. Quali servizi offrite? E perché hai scelto di offrire quei particolari servizi?
We offer a broad range of software development and management services but are focused on rental software integrations because there is no one else in terms of your audience. Our relevant service is EasyRentals for Stagers which is a mechanism for stagers to rent out idle furniture inventory and browse the inventory of other stagers or external vendors when they need to rent a specific piece of furniture for one specific project.
D. Hai mai avuto un progetto o un cliente in cui tutto andava male o il progetto era impegnativo? Puoi condividere quel periodo e come hai trovato una soluzione o superato la sfida?
Have you ever heard of a software development project that did NOT have challenges? The challenge is not the technology, the technology works, and computers do exactly what we tell them to…The problem is always a function of communication. Sometimes it is the communication between humans and machines in terms of either the user interface or errors in coding, but more often, the problem is human-to-human communication of the product vision or the product vision changing over time. This is why we developed a rental business in a box that avoids all those communications pitfalls. The storefront is templated so the user can just upload their product data.
marchi che ogni home stager dovrebbe conoscere
D. Gestire un'impresa non è sempre facile. Cosa hai imparato su te stesso e sulla tua attività, da quando hai lanciato la tua azienda?
I called the business Relentless because that is a quality I highly value in myself, others, and my business. I have come through lots of challenges and adversity in my life by simply being relentless in my efforts…and that approach resonates with me and works well for me…but what I have learned through running the business is that flexibility, agility, and adaptability are just as important as relentlessness and that people who think differently than I do can and must make critical contributions to our success.
D. Tutti abbiamo avuto un dipendente o un cliente che fa valere tutto ciò che stiamo facendo. Puoi condividere con noi la storia di un dipendente, fornitore o cliente che ti ha davvero colpito e toccato il tuo cuore?
One of my longtime clients told my market research company that they would not switch teams even if we failed the project because they love us. I never thought that such a customer retention method existed until I heard that recording.
D. Se potessi tornare indietro nel tempo e darti qualche consiglio su come gestire o far crescere la tua attività, quale consiglio ti daresti?
I would have told myself not to doubt and follow my intuition.
D. Se un potenziale cliente stesse leggendo questo articolo in questo momento, cosa gli diresti di te, del tuo team o della tua attività che lo convincerebbe a scegliere la tua azienda?
We are relentless. We don’t give up until the job is done and done well. We have over 200 developers experienced in rental eCommerce and inventory management software, and we understand how to apply technology to enhance customer and employee experience by bringing efficiency and automation to any equipment rental business.
D. Qual è un fatto su di te o sulla tua attività che la maggior parte delle persone potrebbe non conoscere?
I am a yellow belt in Kung Fu.
D. Dove vedi andare la tua attività nei prossimi 5 o 10 anni?
Bringing machine learning, large language model AI, and all sorts of other new technologies into our solutions, but the objective won’t change. We apply technology to improve rental businesses for customers, operators, and the environment.
D. È stato fantastico sedersi con te per saperne di più su di te e sulla tua azienda. Come possono le persone scoprire di più su di te e sulla tua attività?
Our website is relentless.agency, and my email is jack@relentless.agency
D. Grazie mille per aver condiviso la tua storia con gli articoli IASHP!
Thank you for this opportunity.
