Jack Samatov
Relentless Software Solutions LLC
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by IAHSP®
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З. Дякуємо, що знайшли час посидіти з нами, щоб поділитися своєю історією з нашими читачами. Чи можете ви почати з того, що розкажете трохи про себе та свою компанію?
Thanks for having me. My name is Jack Samatov. I am the CEO and founder of a software services company called Relentless Software Solutions, which specializes in rental software integrations. My career path has gone from software engineer to inventor and to entrepreneur. All of my work, inventions, and businesses focused on innovative software products. We combined our decades of experience in the inventory rental market to create a new rental eCommerce platform called EasyRentals that allows launching a rental eCommerce storefront and start renting unused inventory in a day.
Q. У кожного є історія про те, як вони починали, що було натхненням або каталізатором для вас, щоб почати свій бізнес?
In 2005, my brother and I established the first US software development company outsourcing to Uzbekistan. In 18 years, it is now the largest, most successful, and only globally focused software development outsourcer in Uzbekistan. A conglomerate of 12 companies grew around this core business, and Relentless Software Solutions is a US-based service provider focused on the rental market and have spent many years building customizations and integrations for third-party software as well as our own rental platform, EasyRentals
Q. Які послуги ви пропонуєте? І чому ви вирішили запропонувати саме ці послуги?
We offer a broad range of software development and management services but are focused on rental software integrations because there is no one else in terms of your audience. Our relevant service is EasyRentals for Stagers which is a mechanism for stagers to rent out idle furniture inventory and browse the inventory of other stagers or external vendors when they need to rent a specific piece of furniture for one specific project.
З. Чи був у вас проект або клієнт, де все йшло не так або проект був складним? Чи можете ви розповісти про той час і як ви знайшли рішення чи подолали виклик?
Have you ever heard of a software development project that did NOT have challenges? The challenge is not the technology, the technology works, and computers do exactly what we tell them to…The problem is always a function of communication. Sometimes it is the communication between humans and machines in terms of either the user interface or errors in coding, but more often, the problem is human-to-human communication of the product vision or the product vision changing over time. This is why we developed a rental business in a box that avoids all those communications pitfalls. The storefront is templated so the user can just upload their product data.
бренди, які повинен знати кожен домашній відвідувач
В. Вести бізнес не завжди легко. Що ви дізналися про себе та свій бізнес з моменту відкриття своєї компанії?
I called the business Relentless because that is a quality I highly value in myself, others, and my business. I have come through lots of challenges and adversity in my life by simply being relentless in my efforts…and that approach resonates with me and works well for me…but what I have learned through running the business is that flexibility, agility, and adaptability are just as important as relentlessness and that people who think differently than I do can and must make critical contributions to our success.
Q. Ми всі мали або працівника, або клієнта, який робить те, що ми робимо, варте всього цього. Чи можете ви поділитися з нами історією про працівника, постачальника чи клієнта, яка справді вплинула на вас і зворушила ваше серце?
One of my longtime clients told my market research company that they would not switch teams even if we failed the project because they love us. I never thought that such a customer retention method existed until I heard that recording.
З. Якби ви могли повернутися в минуле і дати собі пораду щодо того, як керувати чи розвивати свій бізнес, що б ви дали собі?
I would have told myself not to doubt and follow my intuition.
З. Якби потенційний клієнт читав цю статтю прямо зараз, що б ви сказали йому про себе, свою команду чи бізнес, що переконало б їх обрати вашу компанію?
We are relentless. We don’t give up until the job is done and done well. We have over 200 developers experienced in rental eCommerce and inventory management software, and we understand how to apply technology to enhance customer and employee experience by bringing efficiency and automation to any equipment rental business.
З. Який факт про вас чи ваш бізнес може бути невідомий більшості людей?
I am a yellow belt in Kung Fu.
З. Куди ви бачите свій бізнес у найближчі 5 або 10 років?
Bringing machine learning, large language model AI, and all sorts of other new technologies into our solutions, but the objective won’t change. We apply technology to improve rental businesses for customers, operators, and the environment.
З. Було чудово сидіти з вами, щоб дізнатися більше про вас і вашу компанію. Як люди можуть дізнатися більше про вас і ваш бізнес?
Our website is relentless.agency, and my email is jack@relentless.agency
З. Дуже дякую, що поділилися своєю історією з IASHP Articles!
Thank you for this opportunity.
